NOTE: WE DO NOT OFFER FREE RETURNS, THERE IS A CHARGE FOR THAT.



Returning

Is it possible to return my order?

Yes, it is possible.



If you are not satisfied with the goods you ordered, you can return them within 30 days of receipt.



In this case, the order must meet the following conditions:



the order still contains all the correct parts, components and the packaging arrived exactly as the product.
Normal handling of the product is evident, breakage due to careless handling is excluded.
Products where hygiene is important have been thoroughly cleaned before starting the return process.
The product was found to be defective immediately upon receipt. We have the right to charge the customer for shipping costs.
The return will be processed within 7 working days and if the conditions are met, the return will be officially confirmed within this period.


*We reserve the right to refuse goods if we suspect the goods have been used or damaged through no fault of our own.



How can I return my order?

If your order meets the above conditions, you must do the following to initiate the return process.

-Send an email to: support@sophiamelbourne.com

-Make sure the email includes the following:



Order number

Reason for the return request

Photo of the product if it is broken.

Customer's first name + last name

Address of the customer



We will speak to you and give you the return address.

Never send the return to the sender, we will send you the correct address after you ask us for it. You the customer are responsible for the shipping costs to return the product.



Right of withdrawal

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes not primarily related to his or her commercial or professional activity:



CONDITIONS OF WITHDRAWAL
Right of withdrawal



The withdrawal period is 30 days from the day on which you or a third party designated by you other than a carrier received or took delivery of the last goods.



Since we work with a fully automated system, orders are fulfilled as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so refunds upon receipt of the goods are not possible.

To exercise your right of withdrawal, you must inform us Valoura of your decision to withdraw from this contract by a clear statement (e.g. by e-mail). The revocation is final when we have received the goods. The costs for returning the goods shall be borne by the buyer.



Registration for shipments in transit



Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then send them back to us. Of course, you can inform us about your cancellation in advance.



To guarantee you the fastest possible return, please send us a shipping confirmation.

Consequences of cancellation



If you cancel this contract, we must refund all payments we have received from you, except for delivery costs (except for additional costs resulting from the fact that you have chosen a different delivery method than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the date we receive notification of your cancellation of this contract and take delivery of the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.



** ALL RETURNS WILL BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.